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Current PIA CISR schedule For CIC/CISR designees: MyPage allows you to download your documents, see when your next update is dues, view your history, and update your contact information.
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In a profession with few objective benchmarks, there is a credential that speaks volumes: the CISR designation. This designation is recognized nationwide as an important credential–one that benefits individuals, their agencies, and their customers. The CISR program is a CE credit-approved, nationally recognized designation program for a practical, hands-on approach to learning. Through this nationally acclaimed program developed by the National Alliance for Insurance Education, students who are committed to continuing education and career growth can obtain the highest level of professional insurance education. This uniquely powerful training is designed to help you conquer the challenges of today by making customer service representatives more professional, more productive and more profitable. |
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| About the CISR courses Agency Operations—Learn the important functions of an independent agency. We will cover: How to develop professional relationships; An in-depth look at binding insurance, claims processing, certificates of insurance, renewals, cancellations & billing; and the legal aspects of what you do. Attendance at a CISR Agency Operations class may qualify you to earn an E&O premium credit. Check with your individual carrier. Commercial Casualty—Uncover the building blocks of Commercial Casualty Insurance. We will cover: liability in the CGL policy; the differences between occurrence and claims-made claims; an overview of workers’ compensation insurance; an overview of the commercial auto policy; and important endorsements. Commercial Property—The essentials of CP Insurance will be addressed. We will cover: an in-depth analysis of the coverage including buildings and contents; endorsements; and how the Commercial Lines Marine Policy compliments the Commercial Property Policy. Personal Auto—Let’s analyze coverage in the Personal Auto Policy. We will cover liability, medical payments, uninsured motorists and physical damage coverage provided in the policy plus important endorsements. Personal Residential—This class sheds new light on the details of the Homeowners' Policy. We will cover: a complete analysis of the HO Policy; a complete analysis of the HO2, HO3, HO6 and all major endorsements; compare and contrast the HO Policy with the Dwelling Fire Policy. William T. Hold Seminars—Exclusive, advanced training for experienced CSRs. Developed especially for CISRs as part of the Founders Series, these innovative one-day courses are special advanced learning opportunities for insurance professionals who have earned the CISR, CIC, CRM, or CSRM designation. (2007-Open ONLY to the following designations: CISR, ACSR, CPSR, CIC. Effective January 1, 2008 , you must hold the designation and be a dues-paid member of the Society of CISR, CRM or CIC to attend the William T. Hold Seminars.) Dynamics of Service ^UM—(Open to anyone, but must be a dues-paid CISR to get your update credit.) In a competitive marketplace, an agency's most important asset is ... its people. Give your customer service personnel the tools they need to succeed! Dynamics of Service is consistently one of our highest-rated programs. Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job. And how much FUN it was to attend. Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters–by learning behavioral styles and effective ways to communicate. You can learn a process that leads to satisfied and loyal customer relationships–which leads to greater retention rates. The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the “real world.” |
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CE Credits CISRs are approved for CE in all states. Information on CE credit in all states is available through The National Alliance's CE guide.* |
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Who Should Attend? Earning and Maintaining the CISR
Designation Once you have successfully passed all 5 exams and earned the CISR designation, you must take one CISR program annually to maintain the designation.The deadline falls on the month of your birthday, so plan on taking a CISR update before your deadline each year to ensure that you remain in good standing with the Society of CISR. As a non-CE method CISR update option, you may attend 8 consecutive hours of a CIC institute * (earns 1 year of update credit. NO CE credit granted for this option.) Your annual continuing education update requirement after earning the CISR designation may be satisfied in one of four ways:
IMPORTANT: All participants must present photo identification to the registrar at the program location. Student Feedback - CISR program participants are encouraged to contact the Glenmont National Alliance Committee with recommendations, comments and concerns about the programs. |
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